Returns and Exchanges
How can I return my order?
Please submit your return request here and choose between:. An instant refund with Refundid. A standard refund, store credit or exchange. Just enter your order number (this can be found in your confirmation email) and follow the steps.
Can I return/exchange my online orders in-store?
Yes, you’re more than welcome to return/exchange your online order in one of our stores. Just make sure your items are unused, in their original packaging and in the same condition you received them - our in-store team would be more than happy to he
What's your returns policy?
30-Day ReturnsWe offer a 30-day return period on all orders, excluding items purchased from our Archive Sale. To be eligible, returns must be made within 30 days of delivery and items must be unused and in their original packaging. Both returns and
When will I receive my refund or exchange?
Once your items arrive back to our warehouse, we'll check they meet our Returns Policy (unused and in original condition). This can generally take up to 10 business days. If you’re needing your refund sooner, use Refundid for an instant refund. For a
How do I get an instant refund with Refundid?
Want your refund right away? With Refundid, you'll have your money back in under 30 seconds - before you've even returned your items! No need to wait for shipping and processing. Just click here to get started!
Do I have to pay for return postage?
For exchanges, return postage is free! For refunds, there's a $12.50 shipping and handling fee that will be deducted from your refund amount. Getting your items back to us is easy – just print the shipping label from our returns portal and drop your
Can I return or exchange a single item from a bundle?
Yes, you're more than welcome to return or exchange a single item purchased through one of our bundles - there's no need to return the whole order!.