Returns and Exchanges
What's your returns policy?
30-Day ReturnsWe offer a 30-day return period on all orders, excluding items purchased from our Archive Sale. To be eligible, returns must be made within 30 days of delivery and items must be unused and in their original packaging. Both returns and
How to lodge a return or exchange?
To start your return or exchange, simply submit a request through our returns portal. Follow the link here and select the correct portal based on your location. Enter your order number (found in your confirmation email) along with your email address,
When will I receive my refund or exchange?
Once your items arrive back to our warehouse, we'll check they meet our Returns Policy (unused and in original condition). This can generally take up to 10 business days. If you’re needing your refund sooner, use Refundid for an instant refund. For a
Can I return/exchange my online orders in-store?
Yes, you’re more than welcome to return/exchange your online order in one of our stores. Just make sure your items are unused, in their original packaging and in the same condition you received them - our in-store team would be more than happy to he
Can I return or exchange a single item from a bundle?
Yes, you're more than welcome to return or exchange a single item purchased through one of our bundles - there's no need to return the whole order!.