General

How can I contact your team?

We’d love to hear from you! Get in touch with us via email, live chat (from Monday to Friday, 9am to 5pm AEST), or use our contact form. Check out our Contact Us page for all the contact details.

What's the best way to care for my Hommey products?

Most of our products have been designed to be machine washable for your convenience. We recommend a cold hand-wash for our Silk Pillowcase and Eyemask, while our Merino Alpaca Throw should only be dry-cleaned. For detailed care instructions specific

How accurate are your product colours online?

While we make every effort to display colours accurately on our website, slight variations may occur due to different screen settings and lighting conditions. Please note that any returns due to colour variation will be treated as a change of mind un

Do you offer fabric swatches or samples?

Unfortunately, we don’t currently offer fabric swatches. For styling advice or help choosing colours and fabrics, reach out to our Customer Experience team at [email protected]. If you're in Melbourne, we suggest popping into one of our stores, whe

How do you protect my personal information?

We take your privacy seriously. Your personal information is securely stored and only used to process your order, deliver your items and provide customer support. For complete details about how we collect, use and protect your information, please tak

Are your bundle discounts available in-store?

Absolutely! All bundle discounts advertised online are available in our stores. Feel free to pop in and explore them in person - our team would be more than happy to assist you.

Can I return/exchange my online order in-store?

Yes, you’re more than welcome to return/exchange your online order in-store. Just make sure your items are unused, in their original packaging and in the same condition you received them.