Our Customer Experience team is here to help!

Please lodge an enquiry here and our team will get back to you ASAP.

Hommey

Our Customer Experience team is here to help! You can reach them via email, phone or live chat.Our team is based in Melbourne, Australia and is available Monday - Friday 9:00am - 5:00pm AEDT (excluding Victorian public holidays).Get in touch via our <a href="https://gethommey.com.au/pages/contact-us">Contact Form&#xA0;</a>Email us: hello<a href="mailto:customercare@gethommey.com">@gethommey.com</a>&#xA0;Wholesale enquiries: <a href="mailto:wholesale@gethommey.com" style=" text-decoration: none !important;">wholesale@gethommey.com</a>Trade enquiries: <a href="mailto:trade@gethommey.com">trade@gethommey.com</a>&#xA0;Media &amp; Collaboration enquiries: <a href="mailto:marketing@gethommey.com" target="_blank" style=" text-decoration: none !important;">marketing@gethommey.com</a>

Our Customer Experience team is here to help! You can reach them via email, phone or live chat. Our team is based in Melbourne, Australia and is available Monday - Friday 9:00am - 5:00pm AEDT (excluding Victorian public holidays). Get in touch via ou

How can I contact your team?

Contact and store information

How can I pay for my order?

Can I cancel or alter my order after I’ve placed it?

Are your bundle discounts available in-store?

Do you offer fabric swatches or samples?

How accurate are your product colours online?

Orders and payment

What's your returns policy?

How to lodge a return or exchange?

When will I receive my refund or exchange?

Can I return/exchange my online orders in-store?

Can I return or exchange a single item from a bundle?

Returns and Exchanges

What are your delivery costs and estimated timeframes?

How can I track my order?

What countries do you ship to?

Can I change the shipping address for my order?

What if my order appears to be lost in transit?

Shipping and delivery

Can I add gift wrapping or personal touches to my order?

Do you offer gift cards?

How do I use my gift card?

Can I get a refund on my gift card?

Gifting and Gift Cards

How does your bedding bundle work?

Are your Pillowcase Pairs and Quilt Covers sold separately?

Do your Quilt Covers have corner ties?

What does stonewashed mean?

What bedding sizes do you offer?

How deep are your Fitted Sheets?

What is the difference between your Standard and King Pillowcase Pairs?

Sizing

Why choose Hommey cotton?

How to care for Hommey Cotton Bedding?

Cotton Bedding

Why choose Hommey linen?

How to care for Hommey Linen?

Do your Linen Pillowcase Pairs have zippers?

Linen Bedding

Bedding

How does your bathroom bundle work?

What is the difference between your towels?

What is the difference between a Bath Sheet and Bath Towel?

How should I care for my Hommey towels?

How do I use my Hommey Hair Wrap?

Help, I have a snagged loop on my Hommey towel!

What is Cotton Ramie?

Why choose our Cotton Ramie Robe?

Is your Ramie Cotton Robe unisex?

How to wash your Cotton Ramie Robe?

What sizing is your Cotton Ramie Robe available in?

Cotton Ramie Robe

How can I dry my Hommey robe?

How can I wash my Hommey robe?

Is the Oasis robe longer than the Terry robe?

What is velour?

What is the difference between our Velour and Terry robes?

What do I do if I have a snagged loop on my Hommey robe?

Robe

Bathroom

How do I care for my Hommey Sleepwear?

Will my Cotton Cashmere Loungewear stretch?

How do I care for my Cotton Cashmere Loungewear?

What size should I choose in your Cotton Cashmere Loungewear?

Cotton Cashmere

How to care for your Sheepskin slippers?

Why do my slippers look or feel slightly different from others?

Sheepskin Slipper Pre Order

What size am I in the Sheepskin Slippers?

Slippers

Apparel

How can I contact your team?Updated a month ago