Shipping and delivery
How can I track my order?
Once your order is on its way, we'll send you a tracking link via email. Click the tracking link to see real-time updates on your delivery status. Can’t find your tracking details? Start by checking your spam or junk folder. If it’s not there, contac
What are your delivery costs and estimated timeframes?
Here's a breakdown of our delivery options:. Australia. Standard Delivery (2-4 business days). Express Delivery (1-3 business days). New Zealand. Standard Delivery - Australia Post (3-7 business days). Express Delivery - DHL (2-4 business days). Unit
Can I change my shipping address?
Simply click the ‘View or Edit Your Order’ button in your order confirmation email to update your shipping address. You will have 45 minutes to make changes to your order, before the warehouse begins processing your order. We only have a small window
What countries do you ship to?
We’re happy to let you know that we deliver worldwide! To ensure a smooth shopping experience, please make sure you’re on the correct website for your location. You can easily update your currency by selecting the option in the top right-hand corner
What if my order appears to be lost in transit?
If your tracking hasn't been updated in several days, let us help! Reach out to our Customer Experience team at [email protected] and we'll help track down your order.