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Can I change the shipping address for my order?

Accidentally added the wrong address at checkout?  We’ll see what we can do!. We only have a small window to update an address before your parcel is shipped.  Please contact us ASAP at [email protected] or via our contact form with your order numbe

How can I track my order?

Once your order is on its way, we'll send you a tracking code via email. Click the tracking link to see real-time updates on your delivery status. Haven't received your tracking details? Check your spam folder first, then reach out to our customer ca

How can I pay for my order?

We accept a range of different payment options. Pay now with Credit/Debit Card (Visa, Mastercard, American Express, UnionPay), PayPal, Apple Pay, Google Pay or Shop Pay. Or if you’re looking for flexible payments, shop with Afterpay or Klarna (availa

Can I cancel or alter my order after I’ve placed it?

We understand things can change! If you need to make any order alterations, please contact us right away at [email protected] or via our contact form. Please note that once our warehouse begins processing your order, we're unable to make any change

What are the delivery costs & timeframes?

Here's a breakdown of our delivery options:. Australia. Standard Delivery (4-10 business days). Express Delivery (3-5 business days). New Zealand. Standard Delivery (4-12 business days). Other Countries. We deliver worldwide! Shipping costs and deliv

What if my order appears to be lost in transit?

If your tracking hasn't been updated for several days, let us help! Reach out to our customer care team at [email protected] and we'll help track down your order right away.